These days, almost 90% of all businesses require the need for computers. Whether used for bookkeeping, data storage and processing or for producing digital media, computers help make running a business more efficient and effectively contribute to an increase in productivity. However, especially in medium to large corporations, a more extensive network of computers is required. And as is the case, daily maintenance, troubleshooting and overall management will be needed.
This is where the need for tech support services comes in. Instead of hiring, training and managing an in-house technical support team, some businesses look to IT companies for their business needs. One advantage of this is, over the course of time, the IT professionals that your company deals with will have an extensive knowledge and familiarity of your system and can therefore provide optimal tech support services without the need to ask repetitive questions.
IT services support can also be delivered in a variety of ways – online, through a helpdesk or via onsite visits. Each can be tailored to the specific support needs of a company. Each has its own unique advantages. Tech support through helpdesks assists your employees by putting them in touch with IT professionals that guide them through troubleshooting or updating steps. Online tech support is done either via email or chat. This enables your workers to focus on finding and solving the problem through emailed detailed instructions or real time support through chats with IT professionals instead of multitasking e.g. speaking on the phone while navigating your system.
The process of support don’t only extend to software or system issues. Hardware, mainframe and other electronic devices also fall under the scope of technical support. This however requires a more hands-on approach by an actual technician trained for the specific system. Sometimes, the company that provides the system or hardware and its required maintenance and support often deploys one or two of their own employees to work within a client’s place of operation.
Another kind of support is done via remote access. This is done by giving the IT company responsible for your company’s tech support services, access to your computers or systems via the Internet. This type of support is usually done for system updating, virus or spyware removal, installation of system patches or sometimes, something as simple as file transfers. This type of support only applies to software or system troubleshooting and repairs. The breakdown of hardware components requires the onsite or hands on tech support.